Communication Skills Class-9 CBSE IT-402

A. Multiple choice questions.

Q1. Which of the following is not a characteristic of communication?

(a) It aims at exchanging information

(b) It is a social activity

(c) It may not lead to any response or reaction

Ans. (c) It may not lead to any response or reaction

Q2. Verbal communication comprises:

(a) A written or spoken message

(b) Any message that uses words of any language

(c) Both (a) & (b)

Q3. Non-verbal communication can be:

(a) Unintentional

(b) Unspoken

(c) None of these

Q4. According to Dr. Albert Mehrabian, one of the pioneers in the field of body language, spoken words account for what a listener perceives.

(a) 7 per cent

(b) 38 per cent

(c) None of the above

Q5. The word 'communication' comes from the Latin word communis, which means:

(a) To solve

(b) To share

(c) Both (a) & (b)

Q6. Two-way communication takes place when:

(a) There is a person who sends a message

(b) There is another person who replies to the sender

(c) Both (a) & (b)

Q7. Two-way communication can be if transferring thoughts, feelings, emotions and information sharing is not done with a common ground of understanding.

(a) Interpreted

(b) Multiple

(c) None of these

Q8. One-way communication is because the sender does not have to deal with potential questions or disagreement from the receiver.

(a) faster and easier

(b) slow and steady

(c) important and serious 

Q9. Communication may fail because of:

(a) Individual's own personal discomfort

(b) Barriers that result from performance characteristics and limitations such as memory, concentration, mental sharpness, etc.

(c) All the above

Q10. Individual’s “mental blocks' may cause:

(a) Apathy

(b) Negative attitude

(c) Visual perceptions

Q11. The words that communicate best are usually those that are:

(a) Words that will increase the receiver's vocabulary

(b) Words slightly above the receiver's vocabulary level

(c) Words slightly below the receiver's vocabulary level

Q12. Choosing appropriate to convey ideas in the form of a message is very important in written communication.

(a) words

(b) phrases

(c) Both (a) & (b)

Q13. Lack of expressing idea may lead to the failure of any written communication.

(a) clarity of sentence

(b) complexity

(c) None of these

Q14. Effective writing skill is the product of long hours of and practice.

(a) thinking

(b) knowledge

(c) preparation 

Q15. It varies significantly from place to place — villages, to small towns to big cities:

(a) Facial expression

(b) Eye contact

(c) None of the above

Q16. A message should not be sent if:

(a) It is negative

(b) Channel is not suitable

(c) It is complex

Q17. Which of the following indicates to the sender that his/her message has been received by the receiver?

(a) Transmission

(b) Idea

(c) Feedback

Q18. For successful communication, the sender must keep his message free from:

(a) prejudice

(b) complexity

(c) All of these

Q19. A _______ is a collection of related sentences dealing with a single topic.

(a) Phrase

(b) Paragraph

(c) Passage

Q20. It shows action or existence in a sentence:

(a) Noun

(b) Verb

(c) Adverb

B. Answer the following questions.

Q1. What are verbal and non-verbal communications?

Ans. As the term indicates, it is a method of using words for sharing messages to others in a mutually understandable language, be it English, Hindi, Urdu, Chinese, French or Spanish.

As the term indicates, it is a method of using anything other than words for conveying information.

Q2. Briefly explain visual communication.

Ans. The term indicates any method of communication that relies on visual cues such as pictures, graphics or illustrations for sharing messages with people.

Q3. State the components of body language.

Ans. Broadly speaking, your body language comprises the following three components.

  1. Eye Contact
  2. Head Position and Movement
  3. Facial Expression

Q. What is Communication?

Ans. Communication is simply the act of transferring information from one person to another. People communicate with others in different ways – vocally (using voice), written (using printed or digital media such as books, magazines, websites or emails), visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures and the tone and pitch of voice).

Q. What are perspectives in communication?

Ans. A communication perspective examines how the messages are transmitted, how it influenced the individual and collective behaviour and how those messages create, sustain, and change cultures and communities by exploring the form, content, medium and patterns of messages. This is done by examining the aspects like how messages are produced, how they are circulated (among people), and how they are interpreted with an eye on the important consequences of messages.

Q. Briefly explain visual perception.

Ans. It is a mental block that results from your own visual perception. We all see the world differently based on preconceived ideas and notions. The way we perceive a subject or an event affects the way our thoughts about it are converted while communicating – Sending, receiving, interpreting or analysing a message.

Q. What is the importance of writing skills?

Ans. Writing skills play an important role in your career as all formal communication is done in a written format in any organisation – big or small. The three important aspects that the sender of the written message needs to keep in mind are:

  • Use correct grammar
  • Select right words
  • Form easy sentence structure

Q. Write a short note of paragraph construction.

Ans. A paragraph is a collection of related sentences dealing with a single topic. Almost every piece of writing you do, if that is longer than a few sentences, should be organised into paragraphs. This is because paragraphs show a reader where the subdivisions of the writing begin and end, and thus help the reader see its organisation and grasp its main points.

Q. What are the various methods of Communication?

Ans. As per the occasion and need people use different methods of communication. Broadly speaking the following three methods of communication are commonly used in our day-to-day lives:

  1. Verbal Communication.
  2. Non-Verbal Communication.
  3. Visual Communication.

Q. Which communication is also known as graphic communication?

Ans.  Visual communication is also known as graphic communication.

Q. Define communication perspectives.

Ans.  A communication perspective examines how the messages are transmitted, how they influenced the individual and collective behaviour and how those messages create, sustain, and change cultures and communities by exploring the form, content, medium and patterns of messages. This is done by examining the aspects like how messages are produced, how they are circulated (among people), and how they are interpreted with an eye on the important consequences of messages.

Q. Name the parts of a sentence.

Ans. A sentence can be divided into the following two parts:

  1. Subject part
  2. Predicate part

Example: Look at the given sentence divided into two parts:

1. Mohan is an engineer.

Mohan => Subject part

is an engineer => Predicate part

Q. What are the main components of body language?

Ans.  Broadly speaking, your body language comprises the following three components.

  1. Eye Contact
  2. Head Position and Movement
  3. Facial Expression

Q. State the elements of the communication cycle.

Ans.  The main elements of the communication cycle are sender, idea, message, encoding, communication channel, receiver, decoding, and feedback.

Q. Briefly explain the role of language in communication.

Ans.  Language plays an important role in any communication process where both the sender and the receiver must be reasonably comfortable in the language used. This is because in any communication process — oral or written, the sender(s) encode(s) ideas, which the receiver(s) decode(s) to understand and give feedback accordingly. Any lapse on either side may lead to a communication failure.

Q. What is the role of the environment in Communication?

Ans.  If the environment in which communication takes place is not conducive i.e. it is noisy, over-crowded, filthy, smelly, dark or inadequately ventilated, it may affect the communication process adversely.

Q. Write a short note on the uses of articles.

Ans.  In the English language, there are two types of articles — Indefinite article and definite article. 'A' and ‘an’ are Indefinite articles while ‘the' is a definite article. Generally, 'an' is used before the words starting with vowels – A, E, I, O, U and ‘a’ is used before the words starting with consonants.

In order to use these two types of articles correctly, it is important to remember that in the English language the ‘spelling of a word” is different from the ‘pronunciation’ of the word. Of the 44 sounds (each is given a symbol from the International Phonetic Alphabet) of the 26 alphabets in the English language, there are 20 vowels and 24 constant sounds. Strictly speaking, A E I O U are not vowels but just letters of English.

D. Long answer questions.

Q. Explain the various methods of communication.

Ans.  As per the occasion and need people use different methods of communication. Broadly speaking the following three methods of communication are commonly used in our day-to-day lives:

1. Verbal Communication: As the term indicates, it is a method of using words for sharing messages to others in a mutually understandable language, be it English, Hindi, Urdu, Chinese, French or Spanish. Your verbal communication comprises a written or oral message that uses ‘words’ (of any language). Despite various pros of written and oral communication methods, one of its cons is that Listening Listening is dependent on words of a common language Language Vocabulary for information shared between the sender and Competence of the receiver.

2. Non-Verbal Communication: As the term indicates, it is a method of using anything other than words for conveying information. Your non-verbal communication comprises the gestures and postures of your body language and supports your oral communication.

3. Visual Communication: Visual communication also known as graphic communication. The term indicates any method of communication that relies on visual cues such as pictures, graphics, or illustrations for sharing messages with people. The creative minds that create visual images make use of colours, textures, contours, and shapes that communicate not just messages but also emotions, attitudes, experiences, lifestyles, and concepts. Like art, visual representation has the power to reach beyond language, educational background, national geographies, and age to reach a much larger audience. Visual images are also easily identifiable and memorable, often leaving a lasting impression on viewers that words alone are unable to compete with.

Q. Explain the elements of the communication cycle.

(OR) What are the elements of communication?

Ans. The main components of this communication cycle are as follows:

  1. Sender: The sender who wants to send the information.
  2. Idea: The information or ideas the sender wants to give the receiver.
  3. Message: The actual message that is sent.
  4. Encoding: The sender selects a common language that can be understood by the receiver and encodes the information.
  5. Communication channel: The sender selects an appropriate medium or channel, such as a face-to-face dialogue, letters, faxes, telephone calls, electronic mails, and so on, for the delivery of the information to the receiver.
  6. Receiver: The receiver of the information.
  7. Decoding: To interpret or understand the information, the receiver deciphers the encoded information sent by the sender.
  8. Feedback: The receiver’s response (or non-response) to the sender’s information.

Q. Explain the factors affecting perspective in communication.

Ans. The important factors that affect communication perspectives are:

Visual perception: It is a mental block that results from your own visual perception. We all see the world differently based on preconceived ideas and notions. The way we perceive a subject or an event affects the way our thoughts about it are converted while communicating – Sending, receiving, interpreting, or analyzing a message. However, the challenge is that if the senders’ and receivers’ visual perceptions are not aligned, it can cause barriers in their communication process.

Language: Language plays an important role in any communication process where both the sender and the receiver must be reasonably comfortable in the language used. This is because in any communication process — oral or written, the sender(s) encode(s) ideas, which the receiver(s) decode(s) to understand and give feedback accordingly. Any lapse on either side may lead to a communication failure.

Past experience: Your past experience shapes your attitude towards a person, place, or situation. The same is true with the other person as well. It is normal for two individuals to have different attitude and approach of doing things based on their past experience. But the problem may happen when a sender of the message tends to explain things in a way that he/she had experienced while the receiver’s experience of understanding the same message is different.

Prejudices: Often communication fails because the sender or the receiver may have some or the other kind of prejudices in their mind which tends to pass some sort of business in the messages shared.

Feelings and Emotions: Our feelings or emotional state of mind plays an important role in the act of communication. People do not see things as they otherwise would, when under the stress of some sad or angry feelings. Studies show that people with high emotional intelligence (EI) are likely to be more emotionally stable and are far less affected by their feelings than people who score low on emotional intelligence.

Environment: If the environment in which communication takes place is not conducive i.e. it is noisy, over-crowded, filthy, smelly, dark, or inadequately ventilated, it may affect the communication process adversely.

Q. Explain the meaning of the phrase with an example.

Ans. It is a group of words that just gives some hint of the idea that the sender of the message wants to communicate. Hence, a phrase only gives partial meaning but not a complete meaning. Phrases do not have finite verbs.

Example: early in the morning, late in the evening, hard work, set aside, difficult task etc.