Communication Skills Class-9 CBSE IT-402

Q1. Which among the following is not an importance of communication skills?

(a) Inform

(b) Influence

Q2. What is the purpose of communication?

(a) Inform (tell someone about something)

(b) Influence (get someone to do something you want)

(d) All of the above

Ans. (d) All of the above

Q3. Which of the following methods are used to receive information from the sender through a letter?

(a) Listening

(b) Speaking

(d) Writing

Ans. (c) Reading

Q4. How do you receive information on the phone?

(a) Listening

(b) Speaking

(d) Writing

Ans. (a) Listening

Q5. Choose the correct example of oral communication.

(a) Reports

(b) Newspapers

(d) Notes

Ans. (c) Face-to-face conversation

Q6. When we communicate verbally, we should use ................

(a) difficult words

(b) simple words

(d) abbreviations

Ans. (b) Simple words

Q7. Why do we send emails?

(a) To reach on time.

(b) To share documents and files.

(d) To meet each other.

Ans. (b) To share documents and files.

Q8. Which of these is a positive (good) facial expression?

(a) Staring hard

(b) Nodding while listening

(d) Looking away from the speaker

Ans. (b) Nodding while listening

Q9. What does an upright (straight) body posture convey/show?

(a) Shyness

(b) Fear

(d) Intelligence

Ans. (c) Confidence

Q10. Which of these is not an appropriate non-verbal communication at work?

(a) Putting arm around a coworker's shoulder.

(b) Shaking hands firmly.

(d) Standing with an upright posture.

Ans. (a) Putting arm around a coworker's shoulder.

Q11. When you are preparing for a presentation, you should ......

(a) focus on the objectives of the presentation.

(b) practice your speech in front of a mirror or friend.

(d) All of the above

Ans. (d) All of the above

Q12. What is a sentence?

(a) A group of ideas that form a complete paragraph.

(b) A group of words that communicate a complete thought.

(d) A set of words that contains all the basic punctuation marks.

Ans. (b) A group of words that communicate a complete thought.

2. Which of these sentences use uppercase letters correctly?

(b) Divya and Sunil are reading and

(d) She lives in Delhi.

3. Which of these sentences are punctuated

Ans. C

fill in the blanks given below. girl, girls, boy, milk, dog, skipping, riding. running, studying, drinking, barking.

(a) The

Che

A. Ma

Read t

(d) than

B. Fill in the blanks

(b) Divya gave him Noun Verb Pronoun Adjective Noun

new

(a) Sanjay plays football everyday. Noun Verb Noun Adverb

(b) Divya gave him new books.

Ans.

visual

correctly?

(a) Where are you going.

(b) I have a pen a notebook and a pencil.

(d) This is Abdul's house. Abdul's house.

(d) This is

C. SH

used

4. Underline the noun, pronoun, adjective,

verb and adverb in these sentences.

(a) Sanjay plays football everyday.

Ans.

books.

Pronoun Verb

Noun Adverb

1. Identify the subject in the sentence, "The children played football".

(a) The children

Ans.

(a) The children

(b) Children played

(d) Football

2. Identify the object in the sentence, "The children played football." (a) The children

Ans. (d) Football

(b) Children played

(d) Football

3. Which of these sentences has both indirect and direct objects?

(a) I am watching TV.

(b) She bought a blue pen.

(d) He wrote his sister a letter.

Ans. (d) He wrote his sister a letter.

4. Which of these sentences is in passive voice?

(a) They are watching a movie. (b) The clock was repaired by Raju.

(d) My pet dog bit the postman.

Ans. (b) The clock was repaired by Raju.

1. What is phonetics?

(a) It is the study of how we write words in English.

(b) It is the study of how people understand sentences.

language has.

(d) It is the study of the sounds we make when we speak.

Ans. (d) It is the study of the sounds we make when we speak.

2. What are the different types of sounds used in English pronunciation?

(a) Vowel sounds

Ans. (d) All of these

(b) Diphthong sounds

(d) All of these

1. You say 'Good Morning' when it is

(a) 11 am

(b) 9 am

(d) All of these

Ans. (d) All of these

2. You may say 'Hi' when you meet...........

(a) your teacher in class

(b) a senior in the office

(d) your friends at a shop

Ans.

(d) Your friends at a shop

3. You say 'Good Afternoon' when it is ..........

(a) 10 am

(b) 11.59 am

Ans. (d) 1 pm

(d) 1 pm

4. You say 'Good Evening' when it is.........

(a) 11 am

(b) 9 am

(d) 7 pm

Ans. (d) 7 pm

1. Communication skills are those skills which are needed to

(a) Speak properly (c) Think Properly

(b) Write properly (d) All of these

Ans.

(d) All of these

2. The word 'Communication' came from the (a) French word (c) Greek word

(b) Latin word

(d) None of these

Ans. (b) Latin word

3. The information can be (a) Drawings

(b) Words

(d) All of these

Ans. (d) All of these

4. Communication involves

(a) Sender

(b) Receiver

(d) Both (a) and (b)

Ans. (d) Both (a) and (b)

5. Which of the following is the importance of communication skills?

(a) Inform (c) Express feelings (d) All of these

Ans. (d) All of these

(b) Influence

6. means to change the message into a form suitable for sending. (c) Feedback (d) Receiver

(a) Decoding

(b) Encoding

Ans

Ans. (b) Encoding

7. Which of the following is the factor affecting perspectives in communication? (a) Language

(b) Visual perceptions

Ans. (d) All of these

8. Methods of communication includes (b) Non-verbal Communication

(a) Verbal Communication

Ans. (d) All of the above

9. Face to face conversation, letters, notes, emails, books, newspapers, sms etc, are type of which method of communication?

(a) Verbal Communication

(b) Non-verbal Communication

(d) All of the above

Ans. (a) Verbal Communication

10. Facial expression, posture, gesture/body language, touch, space etc are types of which method of communication?

(a) Verbal Communication

(b) Non-verbal Communication

(d) None of the above

Ans.

(b) Non-verbal Communication

11. What is a phrase?

(a) A group of ideas that form a complete paragraph.

(b) A group of words which does not make complete sense in itself.

(d) A group of words that contains all the punctuation marks.

Ans. (b) A group of words which does not make complete sense in itself.

12. Which of these is a phrase? (a) I came late.

(b) Reena is singing a song.

(d) The horse runs.

Ans. (c) In the dark.

13. Identify the subject in the sentence. "The girls are singing a song".

(a) The girls

(b) Girls are singing

(d) Singing a song

Ans. (a) The girls

14. Which of these sentences has both indirect and direct objects?

(a) I am playing football.

(b) Mother is cooking food.

(d) She came home on time.

Ans. (c) He gave him a pen.

15. When do we say "Good Night'? (a) 11:00 am (b) 8 p.m (c) At the end of the conversation in the evening (d) 6 p.m.

Ans. (c) At the end of the conversation in the evening

16. At 4 p.m, we say

(a) Good Morning (c) Good Evening

Ans. (h) Good Afternoon

(b) Good Afternoon

(d) Good Night

17. If you want to know the address of a person, which question should you ask? (a) Where do you live? (b) Is this your house? live?

Ans. (a) Where do

you

18. Which of these is the correct way to convert the sentence "It was a beautiful dress", into a question? (a) It was a beautiful dress?

(b) What a beautiful dress it was?

(d) Was it a beautiful dress?

Ans.

(d) Was it a beautiful dress?

19. Which of these is a close-ended question? (a) Where do you live?

(b) Did you have breakfast?

Ans.

(6) Did you have breakfast?

20.

"Get out of the class". This is a/an

(a) Question (b) Exclamatory sentence

(d) Order

21. Raju needs to get out of a building. Which of the following questions will help him? (a) How many floors does this building have?

(b) Where is the exit? (c) How many exit gates are there in this building?

(d) How do you people go out of this building?

Ans.

22. Correct arrangement of following words to

form a question is this/a/dress/new/is

(b) Where is the exit?

(a) Is this dress new? (b) This is a new dress? (c) Is this a new dress? (d) A new dress is this?

Ans. (c) Is this a new dress?

23. You may say 'Hello' when you meet (a) Your elders (c) Your seniors in office (d) All of these

(b) Your boss

Ans. (d) All of these

24. Combination vowel sounds are also called

(a) Consonant sounds (b) Vowel sounds

Ans. (e) Diphthong sounds

25. 'Pen' is an example of (a) Vowel sound (c) Diphthong sound

Ans.

(b) Consonant sound

(b) Consonant sound (d) None of these

26. Which of these sentences is in Active Voice? (a) The letter delivered by the postman,

(b) The song was sung by her. (c) They are playing cricket.

(d) The plants are being watered by the gardener.

Ans.

(e) They are playing cricket.

27. Identify the object in the sentence, "The girls are singing a song." (a) The Girls

(b) Are Singing

Ans. (c) A song

(d) Singing a song

1. Which of the following sentences does not have an object?

(a) She came home early (c) Rajesh is watching television.

2. Which of these is an open-ended question?

(a) Can you dance?

(b) Geeta is reading a book.

(d) He is cleaning.

(b) Did you go to the party?

(d) Do you like chocolates?

3. "What a beautiful picture!" This is an example of

(a) Exclamatory sentence

(b) Question

(d) Order

4. Game is an example of

(a) Vowel Sound

(b) Diphthong sound

(d) None of these

5. Which of these is the correct way to convert the sentence "It is a remarkable sight", into a question?

(a) It it a remarkable sight?

6. 'Quickly in an example of

(a) Verb

7. This shows the end of a sentence.

(a) Comma

(b) What remarkable sight it is?

(d) A remarkable sight it is?

(b) Adjective

(d) Conjunction

(b) Full stop

(d) Exclamation mark

Q1. Which of the following is not a characteristic of communication?

(a) It aims at exchanging information

(b) It is a social activity

(c) It may not lead to any response or reaction

Ans. (c) It may not lead to any response or reaction

Q2. Verbal communication comprises:

(a) A written or spoken message

(b) Any message that uses words of any language

(c) Both (a) & (b)

Ans.Ans.

Q3. Non-verbal communication can be:

(a) Unintentional

(b) Unspoken

(c) None of these

Ans.Ans.

Q4. According to Dr. Albert Mehrabian, one of the pioneers in the field of body language, spoken words account for _______ of what a listener perceives.

(a) 7 per cent

(b) 38 per cent

(c) None of the above

Ans. (a) 7 per cent

Q5. The word 'communication' comes from the Latin word communis, which means:

(a) To solve

(b) To share

Ans.Ans.

Q6. Two-way communication takes place when:

(a) There is a person who sends a message

(b) There is another person who replies to the sender

Ans.Ans.

Q7. Two-way communication can be if transferring thoughts, feelings, emotions and information sharing is not done with a common ground of understanding.

(a) Interpreted

(b) Multiple

Ans.Ans.

Q8. One-way communication is because the sender does not have to deal with potential questions or disagreement from the receiver.

(a) faster and easier

(b) slow and steady

Ans.Ans.

Q9. Communication may fail because of:

(a) Individual's own personal discomfort

(b) Barriers that result from performance characteristics and limitations such as memory, concentration, mental sharpness, etc.

Ans.Ans.

Q10. Individual’s “mental blocks' may cause:

(a) Apathy

(b) Negative attitude

Ans.Ans.

Q11. The words that communicate best are usually those that are:

(a) Words that will increase the receiver's vocabulary

(b) Words slightly above the receiver's vocabulary level

Ans.Ans.

Q12. Choosing appropriate _______ to convey ideas in the form of a message is very important in written communication.

(a) words

(b) phrases

Ans.Ans.

Q13. Lack of ______ in expressing ideas may lead to the failure of any written communication.

(a) clarity of sentence

(b) complexity

(c) None of these

Ans. (a) clarity of sentence

Q14. Effective writing skill is the product of long hours of ______ and practice.

(a) thinking

(b) knowledge

(c) preparation

Ans. (c) preparation

Q15. It varies significantly from place to place — villages, to small towns to big cities:

(a) Facial expression

(b) Eye contact

Ans.Ans.

Q16. A message should not be sent if:

(a) It is negative

(b) Channel is not suitable

(c) It is complex

Ans. (c) It is complex

Q17. Which of the following indicates to the sender that his/her message has been received by the receiver?

(a) Transmission

(b) Idea

(c) Feedback

Ans. (c) Feedback

Q18. For successful communication, the sender must keep his message free from:

(a) prejudice

(b) complexity

(c) All of these

Ans. (c) All of these

Q19. A _______ is a collection of related sentences dealing with a single topic.

(a) Phrase

(b) Paragraph

(c) Passage

Ans. (b) Paragraph

Q20. It shows action or existence in a sentence:

(a) Noun

(b) Verb

(c) Adverb

Ans. (a) Noun

B. Answer the following questions.

Q1. What are verbal and non-verbal communications?

Ans. As the term indicates, it is a method of using words for sharing messages to others in a mutually understandable language, be it English, Hindi, Urdu, Chinese, French or Spanish.

As the term indicates, it is a method of using anything other than words for conveying information.

Q2. Briefly explain visual communication.

Ans. The term indicates any method of communication that relies on visual cues such as pictures, graphics or illustrations for sharing messages with people.

Q3. State the components of body language.

Ans. Broadly speaking, your body language comprises the following three components.

Eye Contact
Head Position and Movement
Facial Expression

Q4. What is Communication?

Ans. Communication is simply the act of transferring information from one person to another. People communicate with others in different ways – vocally (using voice), written (using printed or digital media such as books, magazines, websites or emails), visually (using logos, maps, charts or graphs) or non-verbally (using body language, gestures and the tone and pitch of voice).

Q5. What are perspectives in communication?

Ans. A communication perspective examines how the messages are transmitted, how it influenced the individual and collective behaviour and how those messages create, sustain, and change cultures and communities by exploring the form, content, medium and patterns of messages. This is done by examining the aspects like how messages are produced, how they are circulated (among people), and how they are interpreted with an eye on the important consequences of messages.

Q6. Briefly explain visual perception.

Ans. It is a mental block that results from your own visual perception. We all see the world differently based on preconceived ideas and notions. The way we perceive a subject or an event affects the way our thoughts about it are converted while communicating – Sending, receiving, interpreting or analysing a message.

Q7. What is the importance of writing skills?

Ans. Writing skills play an important role in your career as all formal communication is done in a written format in any organisation – big or small. The three important aspects that the sender of the written message needs to keep in mind are:

Use correct grammar
Select right words
Form easy sentence structure

Q8. Write a short note of paragraph construction.

Ans. A paragraph is a collection of related sentences dealing with a single topic. Almost every piece of writing you do, if that is longer than a few sentences, should be organised into paragraphs. This is because paragraphs show a reader where the subdivisions of the writing begin and end, and thus help the reader see its organisation and grasp its main points.

Q9. What are the various methods of Communication?

Ans. As per the occasion and need people use different methods of communication. Broadly speaking the following three methods of communication are commonly used in our day-to-day lives:

Verbal Communication.
Non-Verbal Communication.
Visual Communication.

Q10. Which communication is also known as graphic communication?

Ans. Visual communication is also known as graphic communication.

Q11. Define communication perspectives.

Ans. A communication perspective examines how the messages are transmitted, how they influenced the individual and collective behaviour and how those messages create, sustain, and change cultures and communities by exploring the form, content, medium and patterns of messages. This is done by examining the aspects like how messages are produced, how they are circulated (among people), and how they are interpreted with an eye on the important consequences of messages.

Q12. Name the parts of a sentence.

Ans. A sentence can be divided into the following two parts:

Subject part
Predicate part

Example: Look at the given sentence divided into two parts:

1. Mohan is an engineer.

Mohan => Subject part

is an engineer => Predicate part

Q13. What are the main components of body language?

Ans. Broadly speaking, your body language comprises the following three components.

Eye Contact
Head Position and Movement
Facial Expression

Q14. State the elements of the communication cycle.

Ans. The main elements of the communication cycle are sender, idea, message, encoding, communication channel, receiver, decoding, and feedback.

Q15. Briefly explain the role of language in communication.

Ans. Language plays an important role in any communication process where both the sender and the receiver must be reasonably comfortable in the language used. This is because in any communication process — oral or written, the sender(s) encode(s) ideas, which the receiver(s) decode(s) to understand and give feedback accordingly. Any lapse on either side may lead to a communication failure.

Q16. What is the role of the environment in Communication?

Ans. If the environment in which communication takes place is not conducive i.e. it is noisy, over-crowded, filthy, smelly, dark or inadequately ventilated, it may affect the communication process adversely.

Q17. Write a short note on the uses of articles.

Ans. In the English language, there are two types of articles — Indefinite article and definite article. 'A' and ‘an’ are Indefinite articles while ‘the' is a definite article. Generally, 'an' is used before the words starting with vowels – A, E, I, O, U and ‘a’ is used before the words starting with consonants.

In order to use these two types of articles correctly, it is important to remember that in the English language the ‘spelling of a word” is different from the ‘pronunciation’ of the word. Of the 44 sounds (each is given a symbol from the International Phonetic Alphabet) of the 26 alphabets in the English language, there are 20 vowels and 24 constant sounds. Strictly speaking, A E I O U are not vowels but just letters of English.

D. Long answer questions.

Q1. Explain the various methods of communication.

Ans. As per the occasion and need people use different methods of communication. Broadly speaking the following three methods of communication are commonly used in our day-to-day lives:

1. Verbal Communication: As the term indicates, it is a method of using words for sharing messages to others in a mutually understandable language, be it English, Hindi, Urdu, Chinese, French or Spanish. Your verbal communication comprises a written or oral message that uses ‘words’ (of any language). Despite various pros of written and oral communication methods, one of its cons is that Listening Listening is dependent on words of a common language Language Vocabulary for information shared between the sender and Competence of the receiver.

2. Non-Verbal Communication: As the term indicates, it is a method of using anything other than words for conveying information. Your non-verbal communication comprises the gestures and postures of your body language and supports your oral communication.

3. Visual Communication: Visual communication also known as graphic communication. The term indicates any method of communication that relies on visual cues such as pictures, graphics, or illustrations for sharing messages with people. The creative minds that create visual images make use of colours, textures, contours, and shapes that communicate not just messages but also emotions, attitudes, experiences, lifestyles, and concepts. Like art, visual representation has the power to reach beyond language, educational background, national geographies, and age to reach a much larger audience. Visual images are also easily identifiable and memorable, often leaving a lasting impression on viewers that words alone are unable to compete with.

Q2. Explain the elements of the communication cycle.

(OR) What are the elements of communication?

Ans. The main components of this communication cycle are as follows:

Sender: The sender who wants to send the information.
Idea: The information or ideas the sender wants to give the receiver.
Message: The actual message that is sent.
Encoding: The sender selects a common language that can be understood by the receiver and encodes the information.
Communication channel: The sender selects an appropriate medium or channel, such as a face-to-face dialogue, letters, faxes, telephone calls, electronic mails, and so on, for the delivery of the information to the receiver.
Receiver: The receiver of the information.
Decoding: To interpret or understand the information, the receiver deciphers the encoded information sent by the sender.
Feedback: The receiver’s response (or non-response) to the sender’s information.

Q3. Explain the factors affecting perspective in communication.

Ans. The important factors that affect communication perspectives are:

Visual perception: It is a mental block that results from your own visual perception. We all see the world differently based on preconceived ideas and notions. The way we perceive a subject or an event affects the way our thoughts about it are converted while communicating – Sending, receiving, interpreting, or analyzing a message. However, the challenge is that if the senders’ and receivers’ visual perceptions are not aligned, it can cause barriers in their communication process.

Language: Language plays an important role in any communication process where both the sender and the receiver must be reasonably comfortable in the language used. This is because in any communication process — oral or written, the sender(s) encode(s) ideas, which the receiver(s) decode(s) to understand and give feedback accordingly. Any lapse on either side may lead to a communication failure.

Past experience: Your past experience shapes your attitude towards a person, place, or situation. The same is true with the other person as well. It is normal for two individuals to have different attitude and approach of doing things based on their past experience. But the problem may happen when a sender of the message tends to explain things in a way that he/she had experienced while the receiver’s experience of understanding the same message is different.

Prejudices: Often communication fails because the sender or the receiver may have some or the other kind of prejudices in their mind which tends to pass some sort of business in the messages shared.

Feelings and Emotions: Our feelings or emotional state of mind plays an important role in the act of communication. People do not see things as they otherwise would, when under the stress of some sad or angry feelings. Studies show that people with high emotional intelligence (EI) are likely to be more emotionally stable and are far less affected by their feelings than people who score low on emotional intelligence.

Environment: If the environment in which communication takes place is not conducive i.e. it is noisy, over-crowded, filthy, smelly, dark, or inadequately ventilated, it may affect the communication process adversely.

Q4. Explain the meaning of the phrase with an example.

Ans. It is a group of words that just gives some hint of the idea that the sender of the message wants to communicate. Hence, a phrase only gives partial meaning but not a complete meaning. Phrases do not have finite verbs.

Example: early in the morning, late in the evening, hard work, set aside, difficult task etc.